Legal
PRIVACY
POLICY
Last updated: May 2026Your privacy matters to us. This policy explains what information Clutch City Cluckers collects, how we use and protect it, and the choices you have — including your SMS and marketing preferences. Use the quick links to jump to any section.
Information We Collect
When you visit our website, place an order, sign up for our newsletter, or interact with our services, we may collect the following information:
- Personal identification information (name, email address, phone number)
- Delivery address and billing information
- Order history and preferences
- Device and browser information through cookies
- Location data when using our store locator
How We Use Your Information
We use the information we collect to:
- Process and fulfill your food orders
- Communicate with you about orders, promotions, and updates
- Improve our website, menu, and services
- Manage our loyalty program (Cluckers Club)
- Send marketing communications (with your consent)
- Respond to inquiries and support requests
Information Sharing
We do not sell your personal information. We may share your information with:
- Delivery partners (DoorDash, ChowNow, UberEats) to fulfill orders
- Payment processors for secure transactions
- Marketing platforms to send communications you've opted into
- Legal authorities when required by law
SMS / Text Messaging & TCPA Disclosure
When you provide your mobile phone number on any form on this site and check the SMS consent box, you expressly consent to receive recurring promotional, transactional, and informational text messages (including order updates, catering confirmations, loyalty rewards, and marketing offers) from Clutch City Cluckers and our service providers at the number you provided, including via automated technology.
- Users may receive SMS messages from Clutch City Cluckers.
- Message frequency may vary.
- Message and data rates may apply. Check with your wireless carrier for details.
- Reply STOP to any message to unsubscribe at any time.
- Reply HELP for assistance, or contact us at info@clutchcitycluckers.com / 833-625-8824.
- Consent to receive SMS messages is not a condition of any purchase or use of our Services.
We do not sell, rent, or share mobile numbers or SMS consent data with third parties or affiliates for marketing or promotional purposes. Mobile information is only shared with subprocessors that are strictly necessary to deliver the SMS messages you have requested (such as our SMS gateway provider), and they are contractually prohibited from using that information for any other purpose.
See our SMS Program Terms for the full program description.
Data Security
We implement industry-standard security measures to protect your personal information. However, no method of transmission over the internet is 100% secure.
Your Rights
You have the right to:
- Access the personal data we hold about you
- Request correction of inaccurate data
- Request deletion of your data
- Opt out of marketing communications
- Withdraw consent at any time
Children's Privacy
Our services are not directed to children under 13. We do not knowingly collect personal information from children under 13.
Changes to This Policy
We may update this privacy policy from time to time. We will notify you of significant changes by posting the updated policy on our website.
Contact Us
If you have questions about this privacy policy or your personal data, contact us at:
- Email: info@clutchcitycluckers.com
- Phone: 833-625-8824
- Address: 2909 Hillcroft Street, Suite 315, Houston, TX 77057