Legal
PRIVACY
POLICY
Last updated: May 2026Your privacy matters to us. This policy explains what information Clutch City Cluckers collects, how we use and protect it, and the choices you have — including your SMS and marketing preferences. Use the quick links to jump to any section.
Information We Collect
When you visit our website, place an order, sign up for our newsletter, or interact with our services, we may collect the following information:
- Personal identification information (name, email address, phone number)
- Delivery address and billing information
- Order history and preferences
- Device and browser information through cookies
- Location data when using our store locator
How We Use Your Information
We use the information we collect to:
- Process and fulfill your food orders
- Communicate with you about orders, promotions, and updates
- Improve our website, menu, and services
- Manage our loyalty program (Cluckers Club)
- Send marketing communications (with your consent)
- Respond to inquiries and support requests
Information Sharing
We do not sell your personal information. We may share your information with:
- Delivery partners (DoorDash, ChowNow, UberEats) to fulfill orders
- Payment processors for secure transactions
- Marketing platforms to send communications you've opted into
- Legal authorities when required by law
SMS Data Privacy: Mobile phone numbers and SMS consent data are never sold, rented, or shared with third parties or affiliates for marketing or promotional purposes. This information is strictly used to provide the services you have explicitly opted into.
SMS Privacy Notice
If you voluntarily opt in to the Clutch City Cluckers SMS Club by submitting our standalone SMS signup form and checking the separate optional SMS consent checkbox, we collect your mobile phone number and SMS consent record for the purpose of sending recurring promotional text messages.
SMS messages may include offers, discounts, coupons, store updates, catering promotions, loyalty offers, and limited-time deals. Message frequency varies. Message and data rates may apply. Reply STOP to unsubscribe and HELP for help.
SMS consent is not a condition of purchase or use of our services. You may use our website, place orders, request catering, join loyalty, browse our menu, or interact with our services without subscribing to SMS messages.
We do not sell, rent, or share mobile numbers or SMS consent data with third parties or affiliates for marketing or promotional purposes. Mobile information is only shared with service providers strictly necessary to deliver the SMS messages you requested, and they are not permitted to use that information for any other purpose.
Data Security
We implement industry-standard security measures to protect your personal information. However, no method of transmission over the internet is 100% secure.
Your Rights
You have the right to:
- Access the personal data we hold about you
- Request correction of inaccurate data
- Request deletion of your data
- Opt out of marketing communications
- Withdraw consent at any time
Children's Privacy
Our services are not directed to children under 13. We do not knowingly collect personal information from children under 13.
Changes to This Policy
We may update this privacy policy from time to time. We will notify you of significant changes by posting the updated policy on our website.
Contact Us
If you have questions about this privacy policy or your personal data, contact us at:
- Email: info@clutchcitycluckers.com
- Phone: 833-625-8824
- Address: 2909 Hillcroft Street, Suite 315, Houston, TX 77057